CONSULTOR ASSISTENTE DE CUSTOMER EXPERIENCE - FOCO EM ENGENHARIA (35907-36545)
Core
Resolve critical customer complaints and legal cases (Reclame Aqui, Procon, lawsuits) while providing technical engineering support to defend the brand's reputation.
Role type
Senior Customer Experience Consultant (Automotive Engineering)
Builds
Defends brand reputation and resolves complex product failure cases
Domain
Automotive / Customer Experience / Legal Interface
Deliverable
client delivery
Required skills
Automotive mechanical/electrical diagnosis, Root cause analysis, Legal case management, Crisis management, Executive reporting, Public complaint platform management
Preferred skills
Quality management, Consumer law, Crisis management, English (intermediate)
Responsibilities
Manage and respond to public complaints on high-visibility platforms, Collaborate with legal teams on judicialized cases, Control urgent product safety crises, Investigate and analyze complex technical complaints, Identify patterns in complaints to prevent future occurrences, Develop executive reports for the board
Seniority
Senior, hands-on IC