eCommerce Experience Specialist
Core
Optimizing the online shopping experience to drive sales, improve customer satisfaction, and enhance brand loyalty through UX design, data analysis, and digital marketing.
Role type
eCommerce Experience Specialist
Builds
Optimized customer journeys, personalized content, and seamless digital experiences across web, mobile, and in-store touchpoints.
Domain
Retail / eCommerce
Deliverable
product features
Required skills
Customer journey optimization, UX/UI strategy, Conversion Rate Optimization (CRO), Data analysis, Omnichannel strategy, Adobe tools, Google Analytics, A/B testing, Project coordination
Preferred skills
Master's Degree, AI-driven insights, AR/VR integration, Voice commerce
Technologies
Adobe tools, Google Analytics, AI, AR/VR, Voice commerce
Responsibilities
Analyze and refine the shopping journey from discovery to checkout; Collaborate with product managers and developers on user-friendly interfaces; Leverage data to tailor content and product recommendations; Conduct A/B testing to increase conversion rates; Partner on cross-functional projects for consistent omnichannel experiences; Track and analyze KPIs to make data-driven decisions; Gather user feedback through surveys and usability testing; Explore and implement emerging technologies like chatbots and voice commerce.