Export Customer Service Manager
Core
Lead and manage the Export Customer Service team to deliver exceptional service, handle escalations, and drive revenue growth in the global logistics industry.
Role type
Senior IC Export Customer Service Manager
Builds
Customer service operations, retention strategies, and departmental revenue for global logistics clients
Domain
Global logistics and international trade
Required skills
Customer service leadership, team management, financial performance analysis, accounts receivable management, compliance with government regulations, CRM documentation, sales support, process improvement, employee performance evaluation, market trend analysis
Preferred skills
IATA/FIATA introductory course certification, global logistics industry knowledge
Technologies
MS Excel, MS Word, CRM systems
Responsibilities
Lead and manage the Export Customer Service team, monitor customer KPIs and operational performance metrics, conduct regular customer reviews and document interactions in CRM, support sales initiatives through presentations and quotations, review customer profitability and service costs, monitor accounts receivable and support collection efforts, ensure compliance with company policies and government regulations, plan and lead department meetings and performance discussions, identify and recommend process improvements
Seniority
Senior, hands-on IC