Help Desk & Field Services — Managed Support (GDM USA)
Core
Tier 2 IT Help Desk and Field Services role focused on troubleshooting hardware, software, and endpoints, managing Microsoft 365 and Active Directory, and deploying devices.
Role type
Tier 2 IT Support Engineer (Help Desk & Field Services)
Builds
IT support services for end-users
Domain
IT Services / Managed Support
Deliverable
client delivery
Required skills
Tier 2 troubleshooting, hardware/software troubleshooting, Microsoft Intune (MDM), Microsoft 365 administration, Active Directory management, device imaging and deployment, IT asset management, ITSM tools (ServiceNow, Freshdesk), OS updates and endpoint modernization
Preferred skills
SCCM, Apple devices, JAMF
Technologies
Microsoft Intune, Microsoft 365, Active Directory, ServiceNow, Freshdesk, SCCM, JAMF
Responsibilities
Handle Tier 2 incidents, install and configure hardware/peripherals/printers/scanners/thin clients, manage device lifecycle and inventory, administer users and devices in AD, deploy applications and policies via Intune, support OS updates and endpoint modernization projects
Seniority
Mid-level, hands-on IC