Reservation Supervisor - Aliée Istanbul
Core
Supervise daily reservation operations, manage inventory and rates across channels, and support revenue optimization for a luxury hotel.
Role type
Senior IC reservation supervisor
Builds
Room inventory, booking accuracy, and guest reservation experiences
Domain
Luxury hospitality
Required skills
Reservation systems management, inventory allocation, rate accuracy, team supervision, guest complaint resolution, upselling strategies, shift coordination, data protection compliance, operational reporting, SOP adherence
Preferred skills
Luxury brand experience, supervisory leadership, revenue management principles, multilingual communication, PMS/CRS proficiency, analytical problem-solving
Technologies
OPERA, CRS, OTAs, PMS
Responsibilities
Supervise reservation agents and provide coaching, monitor booking channels and inventory, handle guest inquiries and VIP requests, prepare operational reports, coordinate with Revenue Management and Front Office, ensure compliance with brand standards and data policies
Seniority
Senior, hands-on IC