Systems Engineer (Enterprise Applications Support)
Core
Provide technical support, troubleshooting, installation, and validation for enterprise applications and specialized systems to ensure smooth business operations.
Role type
Systems Engineer (Enterprise Applications Support)
Builds
Enterprise applications, ERP systems, BPM systems, document management systems, and specialized warehouse systems
Domain
Pharmaceutical industry / Contract Research Organization (CRO)
Required skills
Enterprise application support, Tier 2/3 software support, System installation, User training, Software update monitoring, CFR 21 Part 11 validation, Technical auditing, SQL query creation, Test case preparation, Test script execution
Preferred skills
Systems analysis, Systems development, Systems validation, Jira Service desk, Confluence, Testing background
Technologies
Jira, Confluence, ERP, BPM, SQL
Responsibilities
Provide Tier 2 and Tier 3 support for off-the-shelf software packages, Install and support Tier 3 and Tier 4 information systems, Monitor software updates and recommend migrations, Conduct technical audits for PSI standards compliance, Update validation status for CFR 21 Part 11 applicable systems, Conduct user training for specialized IT equipment
Seniority
Mid-level, hands-on IC