Regional Applications Intern
Core
Support the software development life cycle and enterprise application management for business functions including Commercial, Medical, HR, Finance, and Procurement.
Role type
Regional Applications Intern
Builds
Enterprise applications and service management processes (CRM, HRSD, Concur)
Domain
Pharmaceutical / Healthcare
Required skills
Requirements gathering, process documentation, solution design, testing, deployment preparation, post-production validation, application configuration, service management, vendor management, automation research, presentation creation
Preferred skills
Database understanding, API knowledge, application integrations, testing, process mapping
Technologies
Vault CRM, ServiceNow HRSD, Concur, qTest, Tricentis, Excel, SharePoint
Responsibilities
Support the software development life cycle including requirements gathering, process documentation, solution design, testing, deployment preparation, and post-production validation. Assist with application development and configuration for platforms such as Vault CRM, ServiceNow HRSD, and Concur. Support quality assurance through test planning, test case development, regression testing, defect tracking, and validation documentation. Assist with service management processes including incidents, requests, problems, changes, and the service catalog. Research automation, artificial intelligence, and process improvement opportunities. Prepare presentations, status reports, meeting minutes, training materials, and knowledge articles.