Mitarbeiter Notruf- und Serviceleitstelle (m/w/d) Mitarbeiter Notruf- und Serviceleitstelle (m/w/d)
Core
Central monitoring and dispatch of security alarms (fire, burglary, robbery) and coordination of intervention forces for over 78,000 active monitoring systems.
Role type
Security operations center operator
Builds
Real-time alarm response and intervention coordination for security clients
Domain
Security services / Emergency response
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer communication
Preferred skills
NSL certification, prior security service or customer service experience, shift work flexibility
Technologies
Fire alarm systems, burglary alarm systems, robbery alarm systems, elevator monitoring systems, video surveillance systems
Responsibilities
Monitor all connected security alarm systems, coordinate intervention forces, ensure reaction time compliance, manage documentation and data maintenance, support customers and partners with alarm handling questions
Seniority
Entry-level to Mid-level, hands-on IC