Guest Relations Agent
Core
Face of the hotel creating meaningful and memorable experiences for guests through personalized service, attentive care, and genuine hospitality.
Role type
Guest Relations Agent
Builds
Guest experiences and satisfaction at a 5-star boutique hotel
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest engagement, inquiry handling, complaint resolution, check-in/check-out operations, record keeping, cross-department liaison, event coordination, local experience promotion
Preferred skills
Hospitality or Tourism degree, Front Office experience, additional languages, Microsoft Office proficiency, hotel systems knowledge