Specialist Operations Training & Onboarding - instashop
Core
Design, implement, and continuously improve onboarding and training programs for instashop's on-ground team of riders and pickers to ensure operational readiness and performance.
Role type
Specialist Operations Training & Onboarding
Builds
Onboarding, refresher, upskilling, and performance improvement programs for riders, pickers, and operational teams
Domain
Logistics / Q-commerce / Food Delivery
Required skills
Training program design, SOP development, training content creation, assessment framework design, operational KPI analysis, stakeholder partnership, training effectiveness measurement, fleet branding execution
Preferred skills
E-learning platform experience, conflict resolution, time management, innovative program development
Technologies
MS Office (Word, Excel, PowerPoint), Google Workspace, e-learning platforms
Responsibilities
Own the end-to-end onboarding and training journey for riders, pickers, and operational teams; Design and deliver onboarding, refresher, upskilling, and performance improvement programs; Develop and maintain training content and assessment frameworks including SOPs, manuals, presentations, videos, and certification programs; Partner with Fleet and Operations to improve performance using operational KPIs and behavioral insights; Track and report training effectiveness and operational readiness; Drive continuous improvement and cost efficiency across onboarding, training, and deployment; Complete ownership of fleet branding execution