Project & Service Delivery Lead, Enterprise Applications & Managed Services
Core
Lead end-to-end project and managed-services delivery for business-critical enterprise applications and supporting platforms.
Role type
Senior Project & Service Delivery Lead
Builds
Enterprise application services and managed services engagements
Domain
Enterprise IT, Managed Services, SAP, IBM, HCL, Java/Spring, Microsoft
Required skills
Project management, Service delivery, SLA management, Team coordination, Change management, Cybersecurity remediation, Disaster recovery, Vendor coordination, Stakeholder management, Risk management
Preferred skills
ITIL-based service management, Resource allocation, Governance mechanisms, Management reporting, Escalation management
Technologies
SAP, IBM WebSphere/BAW/DB2/IAM, HCL DX/Connections/Leap, Java/Spring, Microsoft SSRS, Red Hat
Responsibilities
Establish delivery plans and governance mechanisms, Monitor critical incidents and drive root-cause analysis, Coordinate multidisciplinary teams across application and infrastructure domains, Govern application enhancements and release planning, Oversee cybersecurity remediation and disaster recovery readiness, Present service performance and risks during governance reviews
Seniority
Senior, hands-on IC