Prozessmanager Vertrieb (m/w/d)
Core
Central interface between department heads, bookstores, and business units, ensuring smooth operations and supporting bookstores with 2nd-level support.
Role type
Sales Process Manager
Builds
Operational processes and new services for bookstores
Domain
Retail (Bookstore) + Process Optimization
Required skills
Process optimization, 2nd-level support, documentation, project management, organizational implementation
Preferred skills
Experience in book trade or branch retail, MS Office proficiency, structured work style, communication skills
Technologies
MS Office (Outlook, Word)
Responsibilities
Serve as central contact for bookstores and handle 2nd-level support tickets; Analyze and continuously improve operational processes in bookstores; Create and update guides and documentation; Support the smooth introduction of new services; Lead sub-projects for organizational and technical implementations
Seniority
Mid-level, hands-on IC