Team Leader JYSK kundservice
Core
Lead, coach, and develop a customer service team to manage traffic, staffing, and service quality across phone, chat, and other channels.
Role type
Senior IC team leader (customer service operations)
Builds
Customer service operations for JYSK's global retail network
Domain
Retail + Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, traffic management, KPI analysis, resource allocation, operational planning, coaching
Preferred skills
Experience with channel prioritization, continuous improvement, cross-functional collaboration
Responsibilities
Lead and coach team members, monitor queues and contact volume, analyze KPIs and service levels, ensure daily operational routines, collaborate with managers and stores