Mart Merchant Partner, Southern Sumatra
Core
Lead a dedicated team of Account Managers and Merchant Acquisition to grow the GrabMart merchant ecosystem in South Sumatra, focusing on territory coverage, merchant sales, and operational execution.
Role type
Senior IC Mart Merchant Partner (Team Lead)
Builds
GrabMart quick commerce merchant network and sales performance in South Sumatra
Domain
Quick commerce / O2O / Food delivery
Required skills
Team leadership and mentoring, Territory planning and coverage analysis, Revenue growth strategy, Merchant lifecycle management, Cross-functional escalation handling, Data reporting and insights, Advanced Excel proficiency, Bilingual communication (Bahasa Indonesia/English)
Preferred skills
Experience in e-commerce, FMCG, or tech sales, Knowledge of Palembang and South Sumatra market dynamics
Technologies
Microsoft Excel
Responsibilities
Lead, mentor, and evaluate Account Management and Merchant Acquisition teams to achieve regional KPIs; Define merchant visit priorities and territory coverage by analyzing transaction volumes and campaign metrics; Drive merchant revenue through promotional campaigns and sales initiatives; Oversee the end-to-end merchant lifecycle including onboarding and data integrity; Serve as the primary escalation point for complex merchant issues; Track territory metrics and deliver regular reports with actionable insights.
Seniority
Senior, hands-on IC with team leadership
