Doorman
Core
Greet guests, manage luggage, and ensure security at the main entrance of a luxury hotel.
Role type
Doorman / Guest Services Associate
Builds
Guest arrival/departure experience and hotel security
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, complaint resolution, health and safety protocols, security procedures, luggage handling, key card issuance, shift handover coordination
Preferred skills
Additional languages, product knowledge of hotel facilities
Technologies
Logbook, guest room key cards, baggage claim tags
Responsibilities
Greet guests on arrival and departure, escort guests to their destinations, handle luggage and ensure its safety, issue guest room key cards, report unusual occurrences to Concierge, maintain the Concierge Desk area, coordinate with Front Office and other departments, communicate shift information.
Seniority
Entry-level to Junior