Duty Manager
Core
Oversee front-of-house operations, manage guest relations, and lead the front office team during shifts in a luxury hotel.
Role type
Duty Manager
Builds
Guest experiences and operational continuity
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Team coaching and discipline, PMS Opera proficiency, Guest relations management, Shift scheduling and night audit, Knowledge of hotel facilities and rates, Crisis anticipation and resolution
Preferred skills
Chinese language proficiency, Additional languages
Technologies
PMS Opera
Responsibilities
Coach and counsel team members, Monitor check-in/check-out processes, Conduct night audit and prepare reports, Maintain positive guest relations, Anticipate and resolve critical situations, Manage daily house counts and arrivals/departures