Guest Service Officer (Call Centre)
Core
Handle guest inquiries, orders, and requests via phone and email for a floating hotel and lifestyle destination.
Role type
Guest Service Officer (Call Centre)
Builds
Guest service interactions, F&B orders, wake-up calls, and emergency responses for a global audience on an ocean liner.
Domain
Hospitality / Maritime
Deliverable
client delivery
Required skills
telephone etiquette, order taking, emergency procedures, department liaison, information confidentiality, follow-up coordination
Preferred skills
knowledge of Housekeeping, Front Office, Engineering, In-Room Dining operations
Responsibilities
Answer incoming calls and emails promptly; take F&B orders and coordinate with kitchen; dispatch guest requests to relevant departments; log and deliver wake-up calls; serve as liaison for guest information; maintain communication regarding lost & found items; respond to emergencies calmly and politely.
Seniority
Junior, 0-2 years experience