Product Support Specialist
Core
Improve the support, performance, and user experience of a critical enterprise learning platform supporting colleagues, partners, and major energy projects.
Role type
Product Support Specialist (Service Improvement & Operations)
Builds
Enterprise learning platform for energy sector stakeholders
Domain
Energy / Utilities / Nuclear
Deliverable
dashboards & analysis
Required skills
Analytical problem-solving, process analysis, continuous improvement, stakeholder management, compliance governance, agile adaptability, SaaS platform administration
Preferred skills
Experience in energy/utilities/nuclear/financial services/healthcare, automation initiatives
Responsibilities
Manage and prioritize incidents and service issues, investigate root causes of recurring problems, analyze trends to uncover improvement opportunities, collaborate with suppliers and technology partners, challenge existing processes to improve service delivery, support automation and process improvement initiatives, drive accountability with third-party providers, contribute to product and service improvement activities, support governance and operational processes
