Guest Relations Supervisor (Russian-Speaking)
Core
Oversee daily operations of the Guest Relations team to ensure exceptional guest experiences from arrival to departure, managing VIP check-ins, handling complaints, and coordinating special events.
Role type
Guest Relations Supervisor
Builds
Guest satisfaction and seamless front-office operations
Domain
Hospitality / Luxury Hotel & Resort
Required skills
Team leadership, conflict resolution, guest profile management, cross-departmental collaboration, event coordination, data analysis (reviews/scores), cultural sensitivity
Preferred skills
Russian language, Vietnamese language, Opera PMS proficiency, knowledge of Vietnamese culture
Technologies
Opera PMS
Responsibilities
Greet and assist VIP and returning guests, handle guest feedback and complaints, train Guest Relations Officers, monitor online reviews and satisfaction scores, promote local culture and attractions
Seniority
Mid-level Supervisor