Guest Relations Agent "Chinese Speaker" - Raffles The Red Sea (Saudi National)
Core
Welcome, engage, and personalize experiences for guests, VIPs, and special occasions at a luxury resort, acting as the primary point of contact for in-house satisfaction.
Role type
Guest Relations Agent (Chinese Speaker)
Builds
Bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&B teams.
Domain
Ultra-luxury hospitality / Red Sea Project
Required skills
Guest recognition and personalization, Service recovery and problem-solving, Cross-departmental coordination, Cultural sensitivity and etiquette, Proficiency in Opera or equivalent PMS, Fluency in English and Chinese
Preferred skills
Experience in pre-Opening stages, Project coordination, Scheduling, Document control
Technologies
Opera, Microsoft Office
Responsibilities
Maintain detailed guest profiles, Handle guest feedback and requests with empathy, Coordinate arrival and departure arrangements for VIPs, Participate in daily briefings to share guest insights, Uphold Raffles grooming and etiquette standards, Ensure confidentiality and discretion when handling guest information
Seniority
Mid-level, hands-on IC