Guest Relations Agent "Chinese Speaker" - Fairmont The Red Sea (Saudi National)
Core
Welcome guests, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences at an ultra-luxury resort.
Role type
Guest Relations Agent
Builds
Memorable guest experiences and service recovery
Domain
Hospitality / Ultra-luxury resort
Deliverable
client delivery
Required skills
English communication, Chinese communication, interpersonal skills, service recovery, VIP escorting, transportation arrangement, restaurant reservation, local recommendations
Preferred skills
Hospitality or related field diploma/degree, pre-opening operations experience, project coordination, wellness facility setup, ultra-luxury wellness concepts understanding, culturally relevant experience, proactive approach, accountability, ownership, impeccable grooming