Reservations Manager - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel
Core
Manages group inventory, coordinates room blocks, and ensures accurate data entry in the Property Management System (PMS) for convention and group bookings.
Role type
Senior Reservations Manager (Group Inventory & Revenue Support)
Builds
Group room inventory and availability for conventions and large events
Domain
Hospitality / Hotel Operations
Required skills
PMS management, group inventory control, revenue management coordination, sales contract execution, service recovery, occupancy forecasting, reporting accuracy
Preferred skills
Training staff, updating selling scripts, cross-departmental communication, initiative in issue resolution
Technologies
PMS, Report of Operations, Revenue Management Systems
Responsibilities
Monitor group pick-up reports and cut-off dates, adjust room availability based on sales contracts, provide service recovery for guest complaints, train team members on reservations procedures, maintain revenue management systems, prepare occupancy forecasts
Seniority
Senior, hands-on IC