Reservations Agent (Arabic Speaking)
Core
Maximize room revenue and profit through proactive selling, handling reservations across multiple channels, and ensuring guest satisfaction for a luxury resort.
Role type
Reservations Agent (Arabic Speaking)
Builds
Room bookings and revenue for Raffles Al Areen Palace Bahrain
Domain
Luxury Hospitality / Hotel Reservations
Required skills
Arabic language proficiency, telephone communication, up-selling and cross-selling techniques, PMS database management, multi-channel reservation handling (email, phone, OTAs), complaint resolution, data accuracy
Preferred skills
Knowledge of hotel products and services, client-oriented approach
Technologies
PMS, Hotel telephone system, OTAs, Brand.com
Responsibilities
Convert telephone calls into sales, maintain PMS database accuracy, produce quotations for FIT guests and travel agencies, handle reservations via email/telephone/OTAs, process up-selling and cross-selling, manage no-shows and cancellations, handle guest inquiries and complaints promptly, liaise with Sales and Revenue Management teams
Seniority
Individual Contributor, operational level