Senior Client Relations Executive, Eurofins Built Environment Testing, Portland, OR
Core
Manage and maintain relationships with key clients in the environmental testing and built environment industry, ensuring satisfaction, driving retention, and facilitating communication between clients and laboratory operations.
Role type
Senior Client Relations Executive (Account Management)
Builds
Long-term client partnerships and seamless service delivery for environmental testing projects
Domain
Environmental Testing / Built Environment / Laboratory Services
Deliverable
client delivery
Required skills
Client relationship management, account retention strategies, business development (cross-sell/up-sell), strategic account planning, issue resolution, financial management, team mentorship, project coordination, technical communication, data record management
Preferred skills
Bench experience (Mold/Asbestos/Bacteria), laboratory setting experience, advanced Microsoft Excel proficiency
Technologies
Relation wise portal, PLM, TEM, IAQ, LIMS, Microsoft Excel
Responsibilities
Build and nurture long-term relationships with key clients; Monitor and improve client satisfaction levels through surveys and feedback; Identify new opportunities within existing accounts to increase sales; Develop and execute strategic account plans; Mentor and guide junior team members; Resolve client issues or conflicts quickly and effectively; Track and report on account performance including revenue and retention.
Seniority
Senior, hands-on IC