Flagship Retail Experience Manager
Core
Lead flagship store operations as innovation hubs for customer connection, product storytelling, and community engagement while piloting scalable retail concepts.
Role type
Senior retail experience manager (flagship)
Builds
Flagship store experience model, event programming, and community engagement playbooks
Domain
Retail + Community building
Deliverable
product features
Required skills
Store leadership, event production, cross-functional strategy, playbook creation, budget management, stakeholder influence, data analysis
Preferred skills
General Manager-level experience, community building, experiential marketing, retail leadership
Technologies
None stated
Responsibilities
Develop year-round flagship experience strategy and calendar; oversee flagship stores as test-and-learn environments; pilot new programming concepts and translate learnings into scalable standards; write and maintain the flagship experience playbook; train store teams and cross-functional stakeholders on the experience model; partner with Community, Marketing, Product, Retail, and Operations to execute activations; own end-to-end event production and logistics; collect feedback and measure monthly outcomes.
Seniority
Senior, hands-on IC
