Store Manager
Core
Lead store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.
Role type
Senior retail store manager
Builds
Retail store operations and customer experience
Domain
Retail
Deliverable
product features
Required skills
Sales leadership, team coaching, operational excellence, recruitment and hiring, customer experience management, data-driven decision making, scheduling and staffing, brand standards enforcement, problem-solving, technology proficiency
Preferred skills
Strategic thinking, diversity and inclusion, cross-brand management
Responsibilities
Lead store staff in meeting sales, service, and operational expectations; Achieve store business plans including sales and operational goals; Ensure store schedule accuracy and proper staffing; Train store team on sales, customer service, and operations; Create an engaged and inclusive store environment; Exceed customer expectations and achieve high Net Promoter Score (NPS); Implement store programs to increase efficiencies in sales, service, operations, and branding.
Seniority
Senior, hands-on IC