Domestic Logistics Customer Service Agent
Core
Ensure proper and timely movement of freight and information while providing exceptional customer service for domestic shipments.
Role type
Domestic logistics customer service agent
Builds
Domestic freight shipments and customer service interactions
Domain
Logistics / Supply Chain
Required skills
Data entry, tracking and tracing, dispatch coordination, regulatory compliance, KPI monitoring, basic mathematics
Preferred skills
Associate or undergraduate degree, computer skills (Word, Excel, PowerPoint), multitasking, prioritization, organizational skills, analytical thinking, attention to detail, interpersonal communication, independent work, teamwork, reliability
Technologies
Operating systems, Workflows, Microsoft Word, Excel, PowerPoint
Responsibilities
Ensure smooth and timely freight process flow, track and trace Transcon files, dispatch shipments and communicate with customers, interact with customers to arrange domestic shipments, maintain relationships with service providers, ensure compliance with internal and external regulations, monitor and update customer standard operating procedures, meet KPI standards
Seniority
Entry-level, hourly associate