Agent, Front Office (Full Time)
Core
Front office agent responsible for guest check-in/out, cashiering, key issuance, and handling guest requests/complaints to ensure a memorable luxury experience.
Role type
Front Office Agent
Builds
Guest arrival/departure processes, room assignments, and in-house sales
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service excellence, Property Management System (Opera), Microsoft Office, cash handling, conflict resolution, multilingual communication
Preferred skills
Hawaiian (Olelo Hawai'i), Ilocano, Tagalog, local languages
Technologies
Opera, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Assist guests with check-in and checkout, review arrival lists, register guests and issue room keys, handle guest complaints, promote in-house sales, maintain guest history system, answer phone calls and handle mail
Seniority
Entry-level / Individual Contributor