Senior Manager – Customer Success (SA&I)
Core
Lead a team of research analysts to deliver actionable insights and reports to clients, building strong relationships with senior stakeholders to support their strategic goals.
Role type
Senior Manager, Customer Success (Market Research)
Builds
Analytics & insights services, client training, and strategic recommendations for FMCG/CPG clients
Domain
Market Research / Consumer Insights
Required skills
Team leadership and coaching, client relationship management, quantitative market research expertise, strategic solution design, project management, data analytics knowledge
Preferred skills
FMCG/CPG industry experience, public sector account management experience, Brand Health and segmentation expertise
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Lead analysts to deliver high-quality insights, build relationships with senior client stakeholders, coach and develop team members, manage internal stakeholders to translate client requirements, deliver analytics services and conduct client training, identify upsell opportunities
Seniority
Senior, hands-on IC with team management