VIP Concierge
Core
Deliver exceptional, personalized luxury service for VIP guests from pre-arrival through post-departure, acting as the primary point of contact to anticipate needs and coordinate bespoke experiences.
Role type
Senior IC VIP Concierge
Builds
Customized guest itineraries, dining reservations, transportation, and wellness services
Domain
Luxury hospitality / Mountain resort
Deliverable
client delivery
Required skills
Guest relationship building, itinerary coordination, service recovery, multi-department partnership, discretion, detail orientation
Preferred skills
Luxury hospitality experience, concierge or butler service background, proactive problem solving
Responsibilities
Serve as dedicated concierge and primary point of contact for VIP guests; Coordinate customized itineraries, dining, transportation, and activities; Manage guest communications and service recovery; Act as Lobby Ambassador welcoming guests; Partner with hotel departments to execute arrangements flawlessly
Seniority
Mid-level, hands-on IC