IT Helpdesk Specialist - Boston / on-site
Core
On-site IT Helpdesk Specialist providing hands-on user support, device management, and meeting room technology assistance for a biotech client in Boston.
Role type
On-site IT Helpdesk Specialist
Builds
User support, device lifecycle management, and meeting room technology operations for a biotech client
Domain
Biotech / Life Sciences
Required skills
Microsoft 365 administration, hardware troubleshooting, ticketing tools (Jira), device lifecycle management, asset management, endpoint security compliance
Preferred skills
MDM experience, Azure/AWS exposure, biotech or lab support experience
Technologies
Microsoft 365, Jira, Zoom Rooms, MDM, Azure, AWS
Responsibilities
Resolve on-site hardware, software, and connectivity tickets; provide white-glove support to executives and lab teams; manage meeting room AV and conferencing tech; handle user onboarding/offboarding and device deployment; maintain endpoint security and compliance
Seniority
Mid-level, hands-on IC
