Administrative Assistant
Core
Primary coordinator for end-to-end order management, acting as a liaison between customers, production teams, and internal stakeholders to ensure timely order fulfillment.
Role type
Senior Administrative Assistant (Order Management)
Builds
Order fulfillment processes and customer service delivery
Domain
Manufacturing / Industrial Services
Required skills
Order processing, cross-functional coordination, escalation management, process improvement, root cause analysis, ERP system management, invoicing, team mentoring
Preferred skills
Sales Force experience, chemical industry experience, SAP experience
Responsibilities
Process standard and complex orders, coordinate with plant teams for scheduling, manage urgent expediting requests, handle customer inquiries and escalations, execute project billing, conduct root cause analysis, train new team members, monitor order progress
Seniority
Mid-level, hands-on IC