Site Account Manager
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for Williams Lea.
Role type
Senior Account Manager (Operations)
Builds
Client service delivery and operational processes
Domain
Business services / Customer service operations
Required skills
People leadership, financial management, contract management, client relationship management, continuous improvement, workflow management, P&L analysis, hiring and onboarding, performance management
Preferred skills
Experience with Engage platform, multi-service solution delivery, due diligence for new business
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance reviews; establish and sustain quality service delivery through standard operating procedures; manage relationships with clients and present monthly Client Service Reviews; review monthly P&L and manage labor allocations; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC