Product Support Specialist
Core
Improve the support, performance, and user experience of a critical enterprise learning platform in a highly regulated environment.
Role type
Product Support Specialist (Service Improvement & Operations)
Builds
Enterprise learning platform supporting colleagues, partners, and major energy projects
Domain
Energy / Utilities / Regulated Services
Deliverable
dashboards & analysis
Required skills
Analytical problem-solving, Process management and analysis, Experience in regulated environments (energy/utilities/nuclear/finance/healthcare), Stakeholder management, Compliance and governance understanding, Agile adaptability
Preferred skills
Enterprise learning platform support, SaaS application administration, Automation initiatives
Responsibilities
Managing and prioritizing incidents and service issues, Investigating problems to identify root causes, Analyzing trends and support data, Working with suppliers and technology partners, Challenging existing processes to improve service delivery, Supporting automation and process improvement initiatives, Collaborating with stakeholders to understand user needs, Driving accountability with third-party providers, Contributing to product and service improvement activities, Supporting governance and operational processes
