Product Support Specialist
Core
Improve the support, performance, and user experience of a critical enterprise learning platform supporting colleagues, partners, and major energy projects.
Role type
Product Support Specialist (Service Improvement & Operations)
Builds
Enterprise learning platform for EDF's Customers business
Domain
Energy / Utilities / Regulated Environment
Deliverable
dashboards & analysis
Required skills
Analytical and problem-solving skills, Process management and analysis, Experience in regulated environments (energy/utilities/nuclear/finance/healthcare), Stakeholder management, Compliance and governance understanding, Agile environment adaptability
Preferred skills
Experience with enterprise learning platforms, digital products, or SaaS applications
Responsibilities
Managing and prioritising incidents and service issues, Investigating problems and identifying root causes, Analysing trends and support data, Working with suppliers and technology partners, Challenging existing processes to improve service delivery, Supporting automation initiatives, Collaborating with stakeholders to understand user needs, Driving accountability with third-party providers, Contributing to product and service improvement activities
Seniority
Mid-level, hands-on IC