Kundenbetreuer In- und Outbound für die Bearbeitung von Garantieanfragen (w/m/div.)
Core
Handling warranty registrations and claims for end customers and trade partners via phone and email for Buderus (Bosch Home Comfort) systems.
Role type
Customer service specialist (warranty administration)
Builds
Warranty registration confirmations and individual warranty certificates
Domain
Home comfort systems / HVAC industry
Deliverable
client delivery
Required skills
MS Office, SAP, CRM systems, German (fluent), phone communication, written communication
Preferred skills
Technical second-level support knowledge
Responsibilities
Registering 5-year Buderus system warranties, collecting customer and property data, verifying delivery notes, researching in bill of materials, coordinating with craftsmen and branches on warranty claims, sending digital confirmations or creating certificates, monitoring KPIs (SLA, processing times, quality standards)