In Room Dining Supervisor
Core
Oversee daily in-room dining operations and deliver personalized luxury service to guests in their rooms.
Role type
In-Room Dining Supervisor
Builds
In-room dining service experience for hotel guests
Domain
Luxury Hospitality / Food & Beverage
Deliverable
product features
Required skills
Team supervision and training, Guest complaint resolution, Menu knowledge, Food safety compliance, Operational system proficiency, Staff performance monitoring
Preferred skills
Luxury hospitality service standards, Coaching and development
Technologies
Point-of-Sale (POS), Workforce management systems (e.g., Fourth)
Responsibilities
Ensure prompt and accurate delivery of food and beverages to guest rooms, Supervise and train the in-room dining team, Resolve guest complaints and special requests, Monitor staff performance and adherence to grooming standards, Maintain knowledge of menu ingredients and preparation methods, Ensure compliance with health and safety standards
Seniority
Mid-level Supervisor