Customer Success Representative (m/f/d)
Core
Manage the customer journey from order to delivery, handling inquiries, processing orders, and ensuring accurate information flow for life science tools.
Role type
Customer Success Representative (Order Management)
Builds
Order fulfillment and customer support processes for genomic analysis and quality assurance tools.
Domain
Life Sciences / Biotechnology / Manufacturing
Deliverable
client delivery
Required skills
Order management, customer communication, problem-solving, organizational skills, attention to detail, ERP/CRM proficiency
Preferred skills
Life sciences/biotechnology experience, Microsoft Office proficiency
Technologies
ERP, CRM, Microsoft Office
Responsibilities
Support customers with pricing, availability, and delivery questions; Process and manage customer orders; Keep customers informed about order status and delays; Collaborate with Sales, Operations, and Supply Chain teams; Maintain accurate customer and order data in systems; Follow ISO 9001/13485 quality procedures.