Mitarbeiter (m/w/d) Service Team Labor
Core
Coordinate customer service requests and order processing for a laboratory, ensuring timely delivery and technical feasibility of samples.
Role type
Service Team Member (Laboratory Operations)
Builds
Timely delivery of laboratory analysis results and sample processing
Domain
Environmental analysis (water, air, solids) and clinical diagnostics
Required skills
Order coordination, LIMS system usage, technical feasibility assessment, email communication, IT system proficiency (Windows, MS Office), German language proficiency
Preferred skills
Natural sciences background, technical-vocational training (CTA, BTA, MTA, UTA, Chemielaborant), stress management, initiative
Responsibilities
Communicate with customers regarding appointment and service inquiries via email, coordinate and track customer orders in LIMS, coordinate technical alignment with customer service, sales, and lab management, resolve sample intake and lab feasibility cases, process follow-up emails regarding clarification cases
Seniority
Entry-level to Mid-level, individual contributor