Customer Support Associate – Polish & English | Telecom Project
On-site
Core
Inbound customer support via phone and mail for a leading international telecommunications provider, handling SIM activation, top-ups, roaming, and account inquiries.
Role type
Customer Support Associate
Builds
Customer service interactions and issue resolutions for telecom subscribers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Polish (C1), English (B2), voice communication, computer skills, documentation, process adherence
Preferred skills
CRM/ticketing systems experience, problem-solving, customer-focused mindset
Responsibilities
Handle customer inquiries through voice and non-voice channels, resolve service-related issues, provide clear and empathetic support, accurately document interactions, follow established processes
Seniority
Individual Contributor