Call Center Representative
Remote
Core
Tier 1 Telecommunications Representative handling incoming customer and store inquiries via telephone to ensure quality service and issue resolution.
Role type
Tier 1 Customer Support Representative
Builds
Customer service interactions and issue resolutions for Men's Wearhouse, Jos. A. Bank, and Moores retail stores
Domain
Retail (Menswear)
Deliverable
client delivery
Required skills
Active listening, problem analysis, CRM documentation, multitasking, Microsoft Office proficiency
Preferred skills
Bilingual (English/French or English/Spanish)
Responsibilities
Receive and respond to incoming calls, resolve customer and store inquiries, maintain product knowledge and policy information, document customer interactions in CRM, meet service level and quality survey goals
