Senior IT Support Engineer
Core
Provide high-quality technical support to employees and act as an escalation point for complex issues in a global enterprise environment.
Role type
Senior IT Support Engineer (End User Support)
Builds
Enterprise IT support services, incident resolution, and hardware lifecycle management.
Domain
Enterprise IT / End User Support
Required skills
Microsoft 365 administration, Windows and macOS device support, Microsoft Intune management, ITSM/helpdesk platform usage, incident lifecycle management, hardware troubleshooting, documentation creation, process automation, stakeholder collaboration
Preferred skills
Enterprise project participation, onboarding/offboarding procedures, vendor coordination, knowledge sharing
Technologies
Microsoft 365, Microsoft Intune, Jira Service Management, ServiceNow, Windows, macOS
Responsibilities
Administer and troubleshoot Microsoft 365; Manage and troubleshoot endpoint management solutions; Diagnose and resolve hardware, software, and access incidents; Manage incidents and service requests through ITSM platforms; Create and maintain knowledge base documentation; Support employee onboarding and offboarding; Manage hardware stock and coordinate equipment orders; Provide guidance and knowledge sharing to the support team.
Seniority
Senior, hands-on IC
