Specialist Operations Training & Onboarding - instashop
Core
Design and execute onboarding and training programs for riders, pickers, and operational teams to ensure readiness and performance.
Role type
Operations Training Specialist
Builds
Onboarding and operational training programs for delivery and warehouse staff
Domain
Logistics / Q-commerce
Required skills
Training program design, e-learning platform management, training documentation, performance gap analysis, stakeholder coordination, MS Office/Google Workspace proficiency
Preferred skills
Employee engagement strategy, process improvement, conflict resolution, training effectiveness evaluation
Responsibilities
Execute onboarding programs for riders and pickers, deliver training sessions per SOPs, maintain training records and certifications, monitor trainee performance and identify skill gaps, provide insights to operations teams, support training improvement initiatives
Seniority
Mid-level, hands-on IC