Client Service Specialist
Core
Manage daily order submissions, client communications, and document issuance for a third-party testing laboratory.
Role type
Client Service Specialist
Builds
Test reports, quotations, and compliance documentation for clients in consumer products, food, and life sciences.
Domain
Third-party testing, inspection, and certification (TIC)
Required skills
Client handling, document preparation, complaint investigation, risk identification, subcontract coordination, TAT monitoring
Preferred skills
Laboratory testing knowledge, customer feedback collection, corrective action planning
Technologies
ISO/IEC 17025, Management Systems
Responsibilities
Handle daily order submissions, prepare and issue client documents, monitor and maintain TAT, handle client communications via phone and email, assist in complaint investigations, support subcontract activities
Seniority
Mid-level, hands-on IC