Customer Service Representative
Core
Customer Service Representative managing client interactions, sample dispatch, and report generation for a consumer product testing laboratory.
Role type
Customer Service Representative (Laboratory Operations)
Builds
Client reports, sales quotes, and sample dispatch workflows for textile, hard goods, and toys manufacturers.
Domain
Life Sciences / Consumer Product Testing (Textile, Leather, Footwear, Toys)
Deliverable
client delivery
Required skills
Laboratory reporting, Microsoft Office (Word, Excel, Outlook), English (fluent written and spoken), Chemical/Textile/Chemistry background
Preferred skills
Textile Engineering or Business Administration degree, MBA, 2+ years in similar role
Responsibilities
Register new jobs, dispatch samples to labs, generate client reports, provide client support via phone/email, prepare sales quotes, support large-scale projects
Seniority
Entry to Mid-level