Service BDC Agent - Concord Toyota
Core
Respond to internet inquiries, generate service appointments, and manage customer data for a Toyota dealership.
Role type
Service BDC Agent
Builds
Service appointments and customer engagement
Domain
Automotive retail
Required skills
Internet inquiry response, CRM data entry, lead management, phone surveys, report compilation, automotive product knowledge, inventory knowledge, financing/incentive program knowledge
Preferred skills
Previous BDC experience, high-volume call center experience, commission-driven role experience, goal-driven performance
Technologies
CRM software, lead management tools, internet
Responsibilities
Respond to internet inquiries with courtesy and accuracy, Enter customer inquiry data into CRM, Generate services appointments, Conduct phone surveys to assess customer preferences, Utilize lead management tools, Compile reports and documentation
Seniority
Individual Contributor
