Client Service Representative - Operations
Core
Conducts administrative and scripted clinical intake of calls, provides telephonic support to providers regarding the Clinical Review process, and maintains high-quality documentation standards.
Role type
Client Service Representative (Healthcare Operations)
Builds
Supports HealthHelp's Clinical Review process and Quality Management Program
Domain
Healthcare / Clinical Operations
Deliverable
dashboards & analysis
Required skills
Healthcare customer service, clinical terminology, data entry, HIPAA compliance, MS Outlook, Windows, headset usage, fast-paced call center environment
Preferred skills
Prior authorizations, patient care, CPT codes, fast-paced in-bound call center experience