Patient Management Centre Representative
Core
First point of contact for patients, families, and staff at a cancer centre, providing information, navigation support, and service access.
Role type
Patient Services Representative
Builds
Patient education packages and activity reports
Domain
Healthcare / Oncology
Deliverable
dashboards & analysis
Required skills
Customer service, telephone handling, mail coordination, patient navigation, data compilation, Microsoft Office (Word, Excel, Outlook, PowerPoint), EPIC system usage
Preferred skills
Health-related environment experience, organizational skills, analytical skills, tact, discretion, time management, problem solving
Responsibilities
Answer and screen telephone calls, coordinate incoming and outgoing mail, compile patient education packages, compile statistics and reports, support patients in navigating hospital services
Seniority
Entry-level to Junior, 1-2 years experience