Director, Patient Support Programs
Core
Lead the implementation, launch, and ongoing delivery of patient support programs (PSPs) for pharmaceutical and biotechnology clients to improve patient access, affordability, and adherence.
Role type
Director, Patient Support Programs
Builds
Operational PSP programs, service models, patient/provider journeys, and vendor-managed delivery systems
Domain
Life Sciences / Patient Support Programs / Market Access
Deliverable
client delivery
Required skills
PSP implementation, HUB operations, specialty pharmacy management, program launch ownership, cross-functional team leadership, performance data analysis
Preferred skills
AI integration, Quick Start/Bridge/copay assistance programs, nurse education, rare disease/oncology therapeutic areas, HIPAA/pharmacovigilance compliance
Technologies
HUB platforms, specialty pharmacy systems, CRM integrations
Responsibilities
Translate PSP strategy into operational programs and service models; coordinate HUB providers, specialty pharmacies, and field reimbursement teams; monitor PSP performance using KPIs like time to therapy and first-fill conversion; manage vendor onboarding, budgets, and cross-functional issue resolution.
Seniority
Director, strategic leadership with hands-on program delivery