Retail Shop Manager on Duty, Rittenhouse
Core
Direct and motivate the sales team in an Equinox Shop to ensure high customer service, total customer experience, and operational excellence.
Role type
Retail Shop Manager on Duty
Builds
Equinox Shop retail experience and sales performance
Domain
Fitness & Lifestyle Retail
Deliverable
product features
Required skills
Sales goal achievement, team coaching, customer experience management, loss prevention, inventory management, hiring and training, scheduling, merchandising, housekeeping, policy enforcement, cross-departmental collaboration
Preferred skills
Experience in customer service business, preferably retail, proven leadership ability, ability to take direction, honesty and personal integrity, excellent time management, organizational skills, problem solving, communication skills, ability to utilize new techniques
Technologies
None stated
Responsibilities
Achieve assigned monthly sales goals, coach and develop Shop Associates in selling tactics and business metrics, maintain knowledge of club and Shop services, uphold loss prevention and inventory management policies, complete assigned operational tasks, assist with hiring, training, coaching, development, scheduling, and shift coverage, ensure brand standards in merchandising and dress code, maintain housekeeping and organizational standards, build relationships with employees and clients, communicate effectively at all levels
Seniority
Individual Contributor, supervisory level